Udayana University’s Faculty of Agriculture Promotes SMART Services to Strengthen Integrity Zone Development

• Posted by: Admin
• Rabu, 4 November 2026
• Has been read 7 time(s)

The Faculty of Agriculture at Udayana University held an awareness session on SMART Services to support Integrity Zone (ZI) development on Wednesday (October 28, 2026), in the Nusantara Room, Agrokompleks Building. The session focused on clear, measurable, and timely service standards to improve governance and public service quality.

SMART stands for Specific, Measurable, Achievable, Relevant, and Time-bound. These principles provide a framework for setting service objectives that are specific, measurable, achievable within available capacity, relevant to users’ needs, and guided by clear deadlines.

The first presentation, delivered by Ni Luh Eka Lestari, S.S., M.A.P., addressed the concepts and application of SMART principles in Integrity Zone development. It covered service standards, information transparency, complaint handling, and monitoring and evaluation as foundations for service improvement.

The presentation highlighted the importance of service certainty. Requirements and procedures should be easy to understand, with clearly defined completion times and staff responsibilities. Performance measurement should also use verifiable indicators, such as the percentage of applications completed within established service timelines.

The second presentation addressed the development of measurable Integrity Zone performance indicators and the evaluation of reform areas. Speaker I Gede Nandya Oktora Panasea, S.E., M.B.A., C.R.A., C.R.P., shared good practices and lessons learned from Integrity Zone development toward Corruption-Free Area (WBK) status at Udayana University’s Faculty of Economics and Business.

The presentation emphasized governance improvements demonstrated through results and benefits for service users. Activity records should be supported by evidence of improvement, evaluation, and traceable follow-up actions.

The discussion covered six reform areas: change management, business process improvement, human resource management, accountability, oversight, and public service quality. These areas need to work together to support clean administration and quality services.

The session also highlighted leadership, data-informed decision-making, and digitalization that delivers measurable benefits. Each improvement plan should specify actions, responsible personnel, deadlines, and evidence of completion, alongside monitoring of its impact on service users.

Through this session, SMART principles serve as a guide for Udayana University’s Faculty of Agriculture in strengthening Integrity Zone development through planned and continuous service improvement.